1. Returns and Refunds - Return Eligibility: We accept returns for eligible products within 14 days from the date of delivery. To be eligible for a return, the product must be unused, in its original packaging, and in the same condition as received.

 Return Process:

1. • Contact Customer Support: Prior to returning a product, please contact our customer support team to initiate the return process. You may be required to provide order details and a reason for the return.
   • Return Authorization: Once your return request is approved, you will receive a return authorization number and instructions on how to proceed with the return.
   • Return Shipping: You are responsible for the cost of return shipping unless the return is due to a defective or incorrect item received.
   • Product Inspection: Upon receipt of the returned product, we will inspect it to ensure it meets the return eligibility criteria. 
   • Refund Issuance: If the returned product meets the return eligibility criteria, we will process the refund within 14 business days. The refund will be issued to the original payment method used for the purchase.
   • Refund Amount: The refund will generally consist of the product's purchase price minus any applicable restocking fees and non-refundable shipping charges, unless the return is due to a defective or incorrect item received.
   • Non-Refundable Items: Certain items may be non-refundable, such as sales items , or items specified as non-returnable. Damaged or Defective Products: If you receive a damaged or defective product, please contact us immediately. We may request supporting documentation, such as photographs, to assess the damage or defect. We will provide a resolution, which may include a replacement, repair, or refund.

2. Contact Us If you have any questions or need assistance with shipping or returns, please contact our customer support team at  info@elonamarket.com  We will be happy to assist you.

Please note that this Shipping and Refund Policy is subject to change without notice. The revised policy will be effective upon posting on the Website.

By making a purchase on Elona Market, you acknowledge that you have read, understood, and agreed to this Shipping and Refund Policy.